Frequently Asked Questions
Everything you need to know before ordering, visiting our boutique, or caring for your Fouz Couture piece.
Our Pieces & Collections
Are Fouz Couture pieces handmade?
Yes. Our collections are produced in small runs with in-house and specialist tailors, with an emphasis on hand-finished detailing rather than mass production.
Do you offer custom or made-to-order pieces?
Custom pieces are available — please reach out via WhatsApp or email to discuss your requirements, timeline, and fabric options. Custom and made-to-order pieces are final sale and not eligible for exchange.
How do I find my size?
Each product page includes sizing details. If you’re between sizes or unsure, our team is happy to advise — message us on WhatsApp with your measurements and we’ll recommend the best fit before you order.
How should I care for my Fouz Couture piece?
Because of the delicate fabrics and hand-finished details used across our collections, we recommend dry cleaning unless the product page states otherwise. Avoid direct contact with perfume, makeup, and prolonged sun exposure.
Ordering
How do I place an order?
You can shop directly at fouzcouture.com, or visit our boutique at Marassi Galleria, Bahrain. For personal styling assistance, message us on WhatsApp or Instagram.
Can I reserve or hold an item?
For in-boutique visits, please contact us via WhatsApp to check availability and arrange a hold ahead of your visit.
Do you restock sold-out items?
Some designs are produced in limited quantities and may not be restocked. Follow us on Instagram @fouz.couture for restock and new collection announcements.
Shipping & Delivery
Where do you deliver?
We deliver locally within Bahrain and internationally to select destinations.
How long does delivery take?
Bahrain local delivery usually takes 1–3 business days. International delivery usually takes 5–7 business days. Delivery times may extend during Ramadan, Eid, sale periods, or public holidays.
Will I receive tracking for my order?
Yes. A shipment confirmation email with tracking details is sent once your order is dispatched. Tracking may take up to 24 hours to activate.
Am I responsible for customs or import fees?
For international orders, any customs duties or import taxes applied by the destination country are the customer’s responsibility and are not included in the checkout price.
Returns & Exchanges
What is your return policy?
Due to the handcrafted nature of our pieces, all sales are final. We do not offer refunds for change of mind or for refused or abandoned deliveries.
What if my item arrives damaged or incorrect?
Please contact us at fouzcouturecc@gmail.com within 24 hours of receipt with your order number and photos of the item and packaging, and we’ll assess a resolution.
Can I exchange an item?
Exchanges are accepted within 5 business days of delivery, provided the item is unworn, unwashed, unaltered, free of scent or makeup marks, and returned with original tags and packaging.
What items are not eligible for exchange?
Custom or made-to-order pieces, sale or discounted items, worn or altered items, and international orders unless the item is defective are not eligible for exchange.
Who covers return shipping for an exchange?
Once an exchange is approved, return shipping is the customer’s responsibility unless the item received was defective.
Visiting Us
Where is your boutique located?
Our flagship boutique is located at Marassi Galleria, Bahrain, alongside a curated selection of international luxury brands.
Do you offer styling consultations in-boutique?
Yes — our team is happy to help you build a look for a specific occasion. We recommend messaging ahead on WhatsApp to arrange a visit.