{"id":9,"date":"2026-05-04T15:30:20","date_gmt":"2026-05-04T12:30:20","guid":{"rendered":"https:\/\/fouzcouture.com\/?page_id=9"},"modified":"2026-06-14T14:07:09","modified_gmt":"2026-06-14T11:07:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/fouzcouture.com\/en\/refund_returns\/","title":{"rendered":"Refunds &amp; Exchange Policy"},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-f56f613f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<section class=\"fouz-legal-hero-light\">\n  <div class=\"fouz-legal-wrap\">\n    <span class=\"fouz-legal-kicker\">FOUZ COUTURE<\/span>\n    <p>Every couture creation is handled with exceptional care and attention to detail.<\/p>\n  <\/div>\n<\/section>\n\n<section class=\"fouz-legal-content\">\n  <div class=\"fouz-legal-wrap\">\n    <div class=\"fouz-legal-card\">\n\n      <h2>1. Refunds<\/h2>\n\n      <p>Due to the handcrafted nature of our pieces, all sales are final.<\/p>\n\n      <p>We do not offer refunds or returns on:<\/p>\n\n      <ul>\n        <li>Change of mind<\/li>\n        <li>Refused or abandoned deliveries<\/li>\n      <\/ul>\n\n      <h2>Damaged or Incorrect Items<\/h2>\n\n      <p>\n        If you receive a defective or incorrect item, please contact us within 24 hours of receipt, providing:\n      <\/p>\n\n      <ul>\n        <li>Order number<\/li>\n        <li>Photos of the item (including packaging)<\/li>\n      <\/ul>\n\n      <p>We will assess the case and respond with a resolution.<\/p>\n\n      <h2>Non-Returnable Items<\/h2>\n\n      <ul>\n        <li>Custom pieces<\/li>\n        <li>Sale\/discounted items<\/li>\n        <li>Items that have been worn, altered, or damaged after receipt<\/li>\n      <\/ul>\n\n      <p>For return-related questions:<\/p>\n\n      <p>\n        <a href=\"mailto:fouzcouturecc@gmail.com\">fouzcouturecc@gmail.com<\/a>\n      <\/p>\n\n      <h2>2. Exchange<\/h2>\n\n      <p>\n        At Fouz Couture, we take great pride in the craftsmanship of our pieces. If you wish to request an exchange, the following conditions apply:\n      <\/p>\n\n      <h2>Exchange Eligibility<\/h2>\n\n      <p>Exchanges are accepted within 5 business days from the date of delivery.<\/p>\n\n      <p>Items must be:<\/p>\n\n      <ul>\n        <li>In perfect condition<\/li>\n        <li>Unworn, unwashed, unaltered<\/li>\n        <li>Free from perfume, makeup, stains, or damage<\/li>\n        <li>Returned with original tags and packaging<\/li>\n        <li>Proof of purchase is required (order number or receipt).<\/li>\n      <\/ul>\n\n      <h2>Non-exchangeable items<\/h2>\n\n      <ul>\n        <li>Custom or made-to-order pieces<\/li>\n        <li>Sale \/ discounted items<\/li>\n        <li>Items showing signs of wear, use, alteration, or damage<\/li>\n        <li>International orders (unless defective)<\/li>\n      <\/ul>\n\n      <h2>Exchange process<\/h2>\n\n      <p>To request an exchange:<\/p>\n\n      <ol>\n        <li>Email us within 5 business days at <a href=\"mailto:fouzcouturecc@gmail.com\">fouzcouturecc@gmail.com<\/a><\/li>\n        <li>\n          Provide:\n          <ul>\n            <li>Order number<\/li>\n            <li>Item code or name<\/li>\n            <li>Reason for exchange<\/li>\n            <li>Photos of the item (if applicable)<\/li>\n          <\/ul>\n        <\/li>\n      <\/ol>\n\n      <p>\n        Once the exchange is approved, the customer must return the item using trackable shipping.\n        Return shipping costs are the responsibility of the customer unless the item is defective.\n      <\/p>\n\n    <\/div>\n  <\/div>\n<\/section>\n\n<style>\n.fouz-legal-hero-light,\n.fouz-legal-content,\n.fouz-legal-hero-light *,\n.fouz-legal-content *{\n  box-sizing:border-box;\n  font-family:inherit !important;\n}\n.fouz-legal-hero-light{\n  background:linear-gradient(180deg,#F8F5F2 0%,#FFFFFF 100%);\n  padding:115px 7vw 85px;\n  text-align:center;\n  position:relative;\n  overflow:hidden;\n}\n\n.fouz-legal-hero-light:before{\n  content:\"\";\n  position:absolute;\n  width:260px;\n  height:260px;\n  border:1px solid rgba(149,106,76,.18);\n  right:-95px;\n  top:-95px;\n  transform:rotate(45deg);\n}\n\n.fouz-legal-wrap{\n  max-width:980px;\n  margin:auto;\n  position:relative;\n  z-index:2;\n}\n\n.fouz-legal-kicker{\n  display:block;\n  color:#956A4C;\n  letter-spacing:.32em;\n  font-size:18px;\n  text-transform:uppercase;\n  margin-bottom:18px;\n}\n\n.fouz-legal-hero-light h1{\n  color:#472425;\n  font-size:64px;\n  line-height:1;\n  margin:0 0 22px;\n  font-weight:400;\n}\n\n.fouz-legal-hero-light p{\n  color:rgba(71,36,37,.72);\n  font-size:17px;\n  line-height:1.8;\n  max-width:720px;\n  margin:auto;\n}\n\n.fouz-legal-content{\n  background:#F8F5F2;\n  padding:80px 7vw 100px;\n}\n\n.fouz-legal-card{\n  background:#FFFFFF;\n  padding:66px 60px;\n  border:1px solid rgba(149,106,76,.20);\n  box-shadow:0 22px 60px rgba(71,36,37,.06);\n  position:relative;\n  overflow:hidden;\n}\n\n.fouz-legal-card:before{\n  content:\"\";\n  position:absolute;\n  top:0;\n  left:0;\n  width:100%;\n  height:2px;\n  background:linear-gradient(90deg,#956A4C,transparent);\n}\n\n.fouz-legal-card h2{\n  color:#472425;\n  font-size:30px;\n  margin:44px 0 16px;\n  font-weight:400;\n}\n\n.fouz-legal-card p,\n.fouz-legal-card li{\n  color:rgba(71,36,37,.82);\n  font-size:16px;\n  line-height:2;\n}\n\n.fouz-legal-card ul,\n.fouz-legal-card ol{\n  padding-left:22px;\n  margin:18px 0;\n}\n\n.fouz-legal-card li::marker{\n  color:#956A4C;\n}\n\n.fouz-legal-card a{\n  color:#956A4C;\n  text-decoration:none;\n  font-weight:500;\n}\n\n.fouz-legal-card a:hover{\n  color:#472425;\n}\n\n@media(max-width:768px){\n  .fouz-legal-hero-light{\n    padding:85px 24px 60px;\n  }\n\n  .fouz-legal-hero-light h1{\n    font-size:42px;\n  }\n\n  .fouz-legal-content{\n    padding:50px 22px 70px;\n  }\n\n  .fouz-legal-card{\n    padding:38px 26px;\n  }\n\n  .fouz-legal-card h2{\n    font-size:25px;\n  }\n}\n<\/style>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FOUZ COUTURE Every couture creation is handled with exceptional care and attention to detail. 1. Refunds Due to the handcrafted nature of our pieces, all sales are final. We do not offer refunds or returns on: Change of mind Refused or abandoned deliveries Damaged or Incorrect Items If you receive a defective or incorrect item, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_joinchat":[],"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refunds &amp; Exchange Policy | Fouz Couture<\/title>\n<meta name=\"description\" content=\"Your destination for elegant luxury pieces that represent authenticity with modern reimagining\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fouzcouture.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds &amp; 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